Privacy Policy & Disclaimer

1. Introduction

FR Ireland Pty Ltd is committed to respecting and protecting the privacy of individuals who deal with us, in accordance with the Australian Privacy Principles. This privacy policy deals with how we manage personal information collected by us. We are committed to protecting the personal information that we hold about you.

2. The kinds of personal information we collect and hold.

In dealing with you we may collect personal information including your name, address, date of birth, telephone numbers, email address and driver’s license number and, identifying information and financial information for the purposes of finance or insurance applications or processing your vehicle, service, repair or parts purchase.

3. How we collect and hold personal information.

Generally, we collect personal information directly from you, when you contact or deal with us. We also collect personal information from third parties, for example, finance or insurance companies providing related services to you.

We protect this information in a number of ways. It is kept in secure locations, and access to it is restricted to those who have the appropriate authorization under our policies. Where we share the information with third parties we ensure only required information is shared and that they also have appropriate policies and security in place. When the information is no longer required, it is de-identified, deleted, or securely destroyed.

4. How we use and disclose personal information.

We collect and use your personal information for a number of reasons, including:

• To enable us to properly respond to your request about purchasing a vehicle, parts, service or repair, finance or insurance.
• To provide you with information about products or offers.
• To enable us to arrange for you things like vehicle registration, finance or insurance.
• To contact you in the event of a vehicle recall or program or any warranty matters.
• To maintain records for accounting, administrative and legal requirements.
• To provide your details to the vehicle manufacturer for product recalls, warranty purposes or to conduct customer satisfaction surveys.
• For other purposes related to your dealings with us.

5. How you may access your personal information.

You may access your personal information by contacting us. You can contact the FR Ireland Pty Ltd staff member you usually deal with or email us at hr@irelands.com.au to make this request. We will then arrange with you a convenient time and means for you to have access.

If at any time you believe that any personal information of yours that we hold is incorrect, please contact us at hr@irelands.com.au and advise us of the correct information, and we will amend our records.

6. How you may make a privacy complaint.

If you have a complaint about the way in which we hold or use your personal information, please contact us at hr@irelands.com.au, stating your concern, and how you would like your complaint resolved. We will investigate your complaint and respond to you with our findings and our proposed action, within 30 days. In the event you are dissatisfied with the outcome of the complaint of the investigation, you may refer your complaint to the Office of the Australian Information Commissioner.

7. Transfer of personal information overseas.

FR Ireland Pty Ltd may disclose personal information (including credit information) to overseas recipients in order to provide their products and/ or services and for administrative or other management purposes.

Our business is affiliated with other businesses located overseas, such as vehicle manufacturers and original equipment manufacturers, financiers and insurers. In the course of doing business with you, we are likely to disclose some of your personal information to overseas recipients. However, we will only do so where:

• it is necessary to complete the transaction you have entered into; and
• you have provided consent; or
• we believe on reasonable grounds that the overseas recipient is required to deal with your personal information by enforceable laws which are similar to the requirements under the APPs; or
• it is otherwise permitted by law.

While it is not practicable to list every country in which such recipients may be located, recipients of such disclosures are likely to include countries where the parent company of our franchises exist, such as The USA and Japan.

8. Changes to our policy

This Privacy Policy was updated in March 2014. We may update it from time to time at our discretion.

Our Contact details are:

FR Ireland Pty Ltd
Address: 227 Mulgrave Rd, Cairns, QLD 4870
Phone: 1300 135 101

 

Collection of personal information via our websites

1. You can browse through this web site, including searching for a vehicle, without registering any of your personal information.
2. This website collects personal information about you when you complete a form on the website and send it to us.
3. When we collect, store, or use information about you we try at all times to comply with the national Principles for the Fair Handling of personal information.
4. We do not disclose any information collected on the website to any organisation not related to this company.
5. When you provide us with information on this website we may ask your permission to contact you in the future about products or promotions related to this company. If you give your permission you will be given the opportunity to withdraw it at any later time we contact you.
6. If you do not give our permission you will not be contacted again except as it pertains to your specific request.

Information collected by our server

1. When you visit this site, our server logs the following information provided by your browser (which does not personally identify you);
   – The type of browser and operating system you are using the previous site that you visited.
   – Your server’s IP address (a number which is unique to the machine through which you are connected to the Internet: usually one of your service provider’s machines).
2. Our server logs the date and time of your visit, which pages of our website you visited and any documents you downloaded.
3. Our server might use a feature of your browser called a “cookie” to assign a user ID. Cookies identify your computer to our server when you visit our site. We only use cookies to store the sites or databases that a user has selected, Cookies are not used for any other purpose. You do not need to have configured your browser to enable the accepting or sending of cookies in order to use this site.
4. We only use the information collected by our server to generate statistics and analyse site activity.

How we use personal information collected about you

1. We will reply to your email address for the purpose for which you provide it.
2. If your give permission we will use your personal information (see below for what personal information we collect) only to send you emails to announce products or promotions related to this company. Every time we send you an email, we will give you the opportunity to choose not to receive further emails of that type.
3. We may also use your email address to respond to feedback given about this site, and to confirm receipt of emails sent to us.

What personal information do we collect?

When you send a form on this website to us, it will provide the following personal information:

• Your name
• Your email address

On some forms it will additionally ask for:

• Your phone number
• Your fax number
• Your address
• When booking a vehicle service, details of your vehicle
• When ordering merchandise, your credit card details
• Security of your personal information

1. Any personal information you provide to purchase merchandise on-line, including credit card details will be protected by 128 bit Encryption Security provided by a Thawte SuperCert.
2. To view this site securely, you need a browser such as Mozilla Firefox, Safari, Google Chrome or Microsoft Internet Explorer displaying a symbol such as a key or lock, to show you are in secure mode; if not, a warning will appear.
3. Please note despite the high level of security installed on this website, we cannot guarantee that any e-mail is secure.
4. Your credit card details will not be stored after the completion of the transaction.

Access to your personal information

1. If you have any questions about this privacy statement or if you wish to gain access to the information that we may have collected about you, please contact us via our contact page.
2. If any of the personal information we are holding has changed, we will correct it for you.

Links to other sites

This site and our other sites contain links to other websites. We are not responsible for the privacy policies of other sites.

Changes to the statement

We reserve the right to change our privacy statement. A revised privacy statement will only apply to data collected subsequent to its effective date.

Disclaimer

Vehicle information displayed within the website is provided by. The information is displayed in good faith however makes no representations or warranties, under any circumstances, expressed or implied, as to the accuracy of this information. Furthermore, under no circumstances will be liable for any claims of any nature caused by reliance on this information. It is the responsibility of the User to verify any information with and bear all risk for any inaccuracies.

Liability disclaimer

The information and associated products and services contained in the web site may include inaccuracies or typographical errors. may make improvements and/or changes to the web site at any time. Any views expressed in the web site are not necessarily those of except where specifically stated them to be the views of . or its employees and/or suppliers make no representations about the suitability of the information and associated products and services contained in the web site for any purpose. All information and associated products and services contained in the website are provided without warranty of any kind other than those provided by statute in some states of Australia. or its employees and/or suppliers hereby disclaim all warranties and conditions with regard to this information and associated products and services, including all implied warranties. In no event shall or its employees and/or suppliers be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of or in any way connected with the use of this website or with the provision of service, information and associated products and services contained in the web site MODIFICATION.

We reserve the right to modify these terms from time to time and will provide the revised terms on this web site within a reasonable period.